Returns
You have the right to return the products you have purchased and request replacement (a) in all cases where wrong products or products of poor and defective quality (mistakes in ordering, invoicing, shipment, (damaged by the buyer), bad packaging, etc.) and b) in all cases where there was a problem / actual defect in the product (function or quality) covered by the warranty of the product and provided that the warranty has been given by TerraGuerra. Products covered by third party guarantees such as the manufacturer of the product or his representative are not covered by this provision. In all these cases, the customer has the option of either not accepting receipt of the product at the outset or, after receiving, return the product within 20 days of delivery. In any case, the products must be returned in excellent condition, in the condition received by the customer, complete and without damage and the packaging of the product is the one that normally accompanies the product and is in perfect condition. If they are not returned within 20 days then TerraGuerra may not accept any refund and replacement. In any case, and in all the above cases, the maximum repayment period for replacement may not be extended beyond twenty (20) calendar days from the date of receipt. In addition, in all cases, the product to be replaced must be accompanied by the original proof of purchase. In all the above cases, the products to be replaced must be in the condition received by the customer, complete and without damage, and their packaging is the one that normally accompanies the product and is in perfect condition, together with all the documents which accompanied the product (eg DAT, Retail and so on). Before returning, it is advisable to consult with the TerraGuerra Online Shop beforehand. In any case, return and replacement is possible under the following conditions: – contact the same day or the next business day with the Online Store – the product has not been used – the product is accompanied by all necessary documents proving the transaction etc. If the reason for returning the product is that you changed your mind or did not satisfy your product, as long as it meets the conditions for return, you can request a refund without including the cost of sending and returning it.
Transport costs are borne by the buyer if it is for change. (Not applicable when returning to become reasons Liable our company).